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by Shana Love

by Shana Loveby Shana Love

Who is my wedding planner?

Hello there! I’m Shana Love.

Yes, my last name is Love! ;-) I walked down the aisle in Fall 2017 to marry my very own love. I understand the mixture of butterflies and endless questions that leave you overjoyed and overwhelmed. But when the details are in order, you’re free to dream. After hosting a variety of events since 2014, and earning my wedding planning certificate in 2016, I began coordinating a variety of modern, classic, and highly personalized weddings in partnership with Bay Area wedding agencies. Soon after, I launched my very own self-owned wedding coordination business, Joyous Occasions. The rest is history! Herstory! And YOUR story. I am here to guarantee you freedom to dream on your big day, with no worry of the little details that DO matter. So you can let the butterflies float and enjoy the day that marks the start of your joined dream.

What made me want to be a wedding planner?

I’ve always enjoyed and excelled at planning events, whether it was a family Halloween party or new student orientations at California Universities. With my experience in high-impact event planning, I decided to launch my own event planning business in 2016 and began coordinating birthday parties and holiday events. After planning my own wedding in 2017, I knew I wanted to shift my focus to weddings.

Are you a certified wedding planner?

Yes! I am a certified wedding planner through the International Council for Online Educational Standards (ICOES). I also have a Master of Arts in Education and a Bachelor of Arts in Criminal Justice.


ICOES #100-11174

Do you have a business license?

Yes! I am currently licensed in Contra Costa County.

How well do you problem solve?

Through my experience, I’ve proven to be solution-oriented, calm under pressure, and very intuitive. And I always keep the client in-the-loop when making decisions, and know when to handle the mundane moment-to-moment details that matter. My goal is to allow you to float through your wedding day with grace. You can count on me to be logistical, dependable, creative, and confident.

Wedding Planner Specialties and Responsibilities

What kind of planning do you offer?

I offer both design and logistical planning. I’m ready to execute a unique stylistic approach or a seamless classic fairytale. I will assist you with bringing your vision to life as well as help prepare a floor plan and timeline.

Will you be on site the day of our wedding or will another planner? How many assists will you have?

Yes! I will always be on site and I independently host weddings at the average size (150 guests). Based on the size of your party, we can discuss hiring up to 1-2 assistants.

In case of an emergency that prevents you from being at our wedding, who will be the backup planner?

I have worked with a few other wedding planners and coordinators who I will contact if necessary.

What time will you arrive and depart on the day of our wedding?

I arrive to the event location 2-4 hours before invitation start time. I will depart after the services are complete, usually after breakdown and pack up.

Will you stay after our wedding to make sure everything has been broken down and vendors have left?

Yes! All packages include set up and break down of personal décor. At the end of the reception, vendors (catering, photography, etc.) will pack up their items. I will help pack up your personal décor items as well as your rented items. The florist and rental company may pick up the items from the venue the following morning. We will discuss and approve of the break-down arrangements in advance.

Will you provide us with a timeline of the wedding and a floor plan of the wedding venue?

Yes! I can create a timeline and floorplan as a part of the partial planning and coordination (Gold) or full planning and coordination (Platinum) packages. Floorplans may be provided by the venue, but if not, I will also create a floorplan.

How many meetings and phone calls are included in our package?

Scheduled meetings will depend on which package is booked, however,  feel free to contact me as much as needed! :-) I will always aim to respond to calls, emails,  and texts within 1-2 business days. 

Is the wedding day rehearsal included in your services?

Yes! I want to be sure you, your fiancé, and wedding-party are prepared for the big day. It also serves as an opportunity to meet your wedding party.

Do you offer different package options or is everything customized based on what we're looking for?

I offer 4 package types: 

  1. Partial Planning and Wedding Day Coordination (Intimate) - BONZE PACKAGE
  2. Wedding Day Coordination - SILVER PACKAGE
  3. Partial Planning and Wedding Day Coordination - GOLD PACKAGE
  4. Full Planning and Wedding Day Coordination - PLATINUM PACKAGE

Do any packages include planning the rehearsal dinner or post-wedding brunch?

Packages do not include pre or post events; however, we can add this to your package. Pricing will depend on services needed.

Vendors

Can I choose my own vendors? Can you help me choose vendors?

Yes! You will make the final decision on choosing and booking each of your vendors, but I can help determine the best match as much as needed. I will also provide a list of vendors local to you, including those that I may recommend from previous events.

Will you attend meetings with vendors? Will you assist in reviewing and validating vendor contracts?

Yes! This service is included in the full planning package (Platinum). So, if you’d like assistance in booking and managing vendors as well as finalizing contracts, be sure to select the full coordination package. I will however review all contracts as part of all packages.

Can you help assist with distributing the payments to vendors?

Sure! Typically, you will pay vendors directly but I can assist if you need me to. If you plan to tip your vendors (customary but not a requirement), I will distribute those at the end of the day.

If vendor issues arise, will you handle them or are we responsible?

As your wedding coordinator, I will step in to help resolve any issues that come your way. Be sure to loop me in so we can resolve concerns as quickly as possible.

booking

Once we book with you, how quickly can we expect to receive the contract?

You will receive a contract in 24-48 hours.

How do you charge for your services? Hourly, percentage of the wedding cost, or flat rate?

You will be charged at a flat rate.

What is your payment policy? Do you accept credit cards?

Payments will be made via Paypal. You will receive an invoice along with your contract.

How much of a deposit is required to book your services? When is the final payment due?

A non-refundable retainer deposit of 20% of your package price as required to reserve your date. Final payment is due 30 days prior to event date. The average fee structure: 

  1. 20% non refundable retainer due upon signature of agreement
  2. 40% of balance due at the halfway point
  3. 40% due 30 days prior to event date

Are there any fees that won't be included in your proposal that we should be aware of?

No surprise fees!


Additional fees may apply if travel is required. This will be discussed during your consultation.

What is your refund or cancellation policy?

Any and all cancellations will result in the forfeiture of the non-refundable retainer deposit for the event. If you cancel within 30 days of the event– except for the death of a member of your immediate family – there will be a $400 impact fee.


Copyright © 2018 Joyous Occasions by Shana - All Rights Reserved.

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